Logistics Policy

 

This Logistics Policy (“Policy”) outlines the terms and conditions governing the delivery, shipping, and related logistics services for products purchased through Chengdu Jiageyi Home Furnishing Co., Ltd.’s website, mobile applications, or other sales channels (collectively, the “Platform”). By placing an order on the Platform, you (“Customer” or “you”) acknowledge that you have read, understood, and agreed to comply with this Policy, as well as our Terms of Service and Privacy Policy.

1. Delivery Coverage

1.1 Domestic Delivery

We currently offer delivery services to most regions within [Country/Region, e.g., “the United States,” “the European Union”]. A complete list of covered postal codes or regions is available during the checkout process. Orders to non-covered regions will be automatically canceled, and any payment made will be refunded in full within [X business days].

1.2 International Delivery

International delivery is available to selected countries (as listed on the Platform). Please note that:
  • International shipping may be subject to import duties, taxes, or customs fees, which are the sole responsibility of the Customer. We do not collect these fees at the time of purchase, and they will be assessed by the destination country’s customs authority.
  • Delivery times for international orders may be extended due to customs clearance procedures, and we are not liable for delays caused by customs processes.
  • Some products (e.g., hazardous materials, perishables, or items restricted by local laws) may not be eligible for international delivery. Restricted items will be clearly marked on their product pages.

2. Order Processing and Delivery Times

2.1 Order Processing

Upon receiving your order, we will verify inventory availability, payment status, and shipping details. Order processing typically takes [1-3 business days] (excluding weekends and public holidays). If an item is out of stock or requires additional verification, we will notify you via email within [24 hours] of order placement and provide an estimated restock date or offer alternative solutions (e.g., canceling the item or substituting with a similar product).

2.2 Estimated Delivery Times

Delivery times begin once your order has been processed and shipped. Estimated times vary based on the delivery location and shipping method selected:
  • Standard Delivery (Domestic): [3-7 business days] after shipment.
  • Express Delivery (Domestic): [1-2 business days] after shipment (available for select regions and products).
  • International Standard Delivery: [7-14 business days] after shipment (varies by destination).
  • International Express Delivery: [3-5 business days] after shipment (available for select countries).
Please note that these are estimated times only and do not include delays caused by unforeseen circumstances (e.g., extreme weather, natural disasters, carrier disruptions, or incorrect delivery addresses).

3. Shipping Fees

3.1 Calculation of Shipping Fees

Shipping fees are determined based on the following factors:
  • Delivery location (domestic vs. international, specific region).
  • Weight and dimensions of the package.
  • Shipping method selected (standard vs. express).
  • Order value (see Section 3.2 for free shipping eligibility).
You can view the exact shipping fee for your order during the checkout process, before completing payment.

3.2 Free Shipping Eligibility

We offer free standard shipping for domestic orders that meet the following criteria:
  • Order value reaches [minimum amount, e.g., “$50” or “€75”].
  • Delivery is to a covered domestic region (as listed in Section 1.1).
Free shipping does not apply to express delivery, international orders, or oversized/heavy items (e.g., furniture, large appliances), unless explicitly stated in a promotional offer. Promotional free shipping offers will have additional terms (e.g., limited time, specific products) outlined in the offer details.

4. Order Tracking

4.1 Tracking Information

Once your order is shipped, we will send a confirmation email containing a unique tracking number and a link to the carrier’s tracking page. You can also track your order by logging into your account on the Platform and navigating to the “Order History” section.

4.2 Tracking Limitations

Tracking information may take [24-48 hours] to update after shipment, as it requires processing by the carrier. For international orders, tracking updates may be limited once the package leaves the origin country, depending on the destination country’s carrier capabilities. If you do not see tracking updates within [3 business days] of shipment, please contact our customer support (see Section 8).

5. Delivery Issues

5.1 Failed Delivery Attempts

If the carrier is unable to deliver your package (e.g., no one is available to receive it, incorrect address), the carrier will typically make [2-3 additional delivery attempts] within [X business days]. After the final failed attempt, the package will be returned to us. We will notify you via email once the package is returned, and you may choose to:
  • Request a re-delivery (subject to an additional shipping fee).
  • Cancel the order and receive a refund (excluding original shipping fees, unless the failed delivery was due to our error).

5.2 Lost or Missing Packages

If your package is marked as “delivered” by the carrier but you have not received it, please first check with household members, neighbors, or building management (as carriers may leave packages in a secure location). If the package is still unaccounted for, contact our customer support within [X days, e.g., “7 days”] of the delivery date. We will initiate an investigation with the carrier, which may take [5-10 business days] to complete. If the package is confirmed lost, we will offer a full refund or send a replacement (at your discretion).

5.3 Damaged Packages

If you receive a package with visible damage, please refuse delivery (if possible) and contact our customer support immediately. If you accept the package and later discover damage to the contents, please:
  • Take photos of the damaged packaging and items.
  • Keep all original packaging and contents.
  • Contact our customer support within [X days, e.g., “3 days”] of delivery, providing your order number and the photos.
We will arrange for a return of the damaged items and provide a full refund or replacement (at your discretion) once the damage is verified.

6. Returns and Reverse Logistics

6.1 Return Shipping Requirements

To initiate a return (in accordance with our Return Policy), you must:
  • Request a return authorization (RA) from our customer support within [X days, e.g., “30 days”] of delivery.
  • Package the item securely in its original packaging (if possible), including all accessories and tags.
  • Affix the pre-paid return label (provided by us) to the package (for eligible returns; non-eligible returns may require you to cover return shipping fees).
  • Ship the package within [X days, e.g., “7 days”] of receiving the RA.

6.2 Return Shipping Fees

  • Eligible Returns: We provide a pre-paid return label for returns due to our error (e.g., wrong item, defective product) or for items covered under our free return policy (e.g., certain clothing categories).
  • Non-Eligible Returns: For returns initiated due to customer preference (e.g., change of mind), you will be responsible for the return shipping fee, which will be deducted from your refund (if a pre-paid label is used) or paid directly to the carrier.

6.3 Refund Processing for Returns

Once we receive and inspect the returned item (typically within [3-5 business days] of delivery to our warehouse), we will process your refund. Refunds will be issued to the original payment method and may take [5-10 business days] to appear in your account, depending on your financial institution.

7. Special Considerations

7.1 Perishable or Temperature-Sensitive Items

Perishable items (e.g., food, flowers, skincare products) require expedited shipping to ensure freshness. We use insulated packaging and cold packs (where necessary) for these items, but we cannot guarantee freshness if:
  • The delivery address is in a remote region with extended transit times.
  • The package is left in extreme temperatures (e.g., direct sunlight, freezing weather) after delivery.
  • The customer is unavailable to receive the package after the first delivery attempt.
Returns for perishable items are only accepted if the item is damaged or spoiled upon delivery, and you must notify us within [X hours, e.g., “24 hours”] of receipt.

7.2 Oversized or Heavy Items

Oversized or heavy items (e.g., furniture, large electronics) may require special handling and delivery arrangements. These items:
  • May have longer processing and delivery times (up to [X business days]).
  • May be subject to additional shipping fees (calculated during checkout).
  • May require a signature upon delivery and cannot be left in a secure location.
  • May not be eligible for return (unless damaged or defective), and return shipping will require specialized carriers (fees will be quoted at the time of return request).

8. Contact Us

If you have any questions, concerns, or requests regarding this Logistics Policy, your order delivery, or return shipping, please contact our customer support team at:
Company Name：Chengdu Jiageyi Home Furnishing Co., Ltd.
Address：Huakai Plaza, Dongguan City, Guangdong Province, China
Email: Leon@YZYwHOME.com
Phone: +86 15382894519
Hours of Operation: [Monday-Friday, 9:00 AM – 5:00 PM (Time Zone)]

9. Changes to This Policy

We may update this Logistics Policy from time to time to reflect changes in carrier rates, delivery services, or business practices. When we make changes, we will revise the “Last Updated” date at the top of this Policy and post the updated version on the Platform. We encourage you to review this Policy periodically before placing an order. Your continued use of our delivery services after the updated Policy takes effect constitutes your acceptance of the changes.